Refunds & Returns

Returns

In this modern age, we do accept returns and exchanges (and refunds). But please be sure to read carefully as we are located in CANADA and require some special instructions for returning. 

Thank you so much for your cooperation! 

What’s your return policy?

We accept returns within 30 days of purchase. Please send us a message to get your return started!

Do you offer refunds?

Yes, we offer refunds on returned items. The item(s) must:

  • Have ALL TAGS on them
  • Must not be washed
  • Must be back in its original bag
  • Must be returned within 30 days of the original purchase date

Can I exchange an item for a different size/color?

Yes! But please message us to see if we have the size you need in stock as most of our items get sold out quickly! To be eligible for a return your item(s) must:

  • Have ALL TAGS on them
  • Must not be washed
  • Must be back in its original bag
  • Must be returned within 30 days of the original purchase date

Please DO NOT SEND BACK TO THE ADDRESS ON THE PACKAGE. Please message us to start a return. 

We are based in CANADA and we use a mailing service called CHIT CHATS which uses USPS for mailing service. The return address on your package is a CHIT CHATS location in New York and it will NOT WORK if you return to the address on the package. 

PLEASE MESSAGE US, we are so happy to help but cannot help if the item is returned to the New York address. 

Our return address will always be our Canadian location!!